TERMS AND CONDITIONS
1. Business Information
The services are provided by the sole proprietorship with the following details:
Business name: ROSA CHARILAOU ARAVANIS OUMPERTO
Tax Identification Number: 159723457
GEMI Registration Number: 193719103000
EUID: ELGEMI.193719103000
Registered address: 1 Attikis Street, Glyfada, 16562, Greece
Telephone: +30 216 002 4883
Mobile: +30 694 717 3554
Email: info@oubertoaravanis.gr
2. Services Provided
The business provides physiotherapy, rehabilitation, therapeutic exercise, and other related services, depending on the needs and condition of each client.
Services are provided following an assessment and are adapted to the individual needs of each person. The number, frequency, and duration of sessions are determined according to the client’s condition and may be adjusted depending on their progress.
3. Appointments
Appointments may be scheduled by telephone, email, or through the website, where an online booking option is available.
An appointment is considered confirmed only after confirmation by the business.
Clients are required to arrive on time. In the event of late arrival, the session may still end at the originally scheduled time so that subsequent appointments are not affected.
4. Appointment Cancellation or Rescheduling
Clients who are unable to attend a scheduled appointment are requested to notify the business as soon as possible.
In the event of repeated non-attendance without notice or last-minute cancellations, the business reserves the right to request advance payment before accepting a new appointment.
Where an appointment is cancelled by the business, a new appointment will be arranged without any additional charge.
5. Client Responsibilities
Before beginning any sessions, the client must provide accurate information regarding:
their current state of health;
previous injuries or surgical procedures;
existing medical conditions or allergies;
medication currently being taken;
pregnancy or possible pregnancy;
any other information that may affect the safe provision of the services.
The client must also immediately report any discomfort, pain, dizziness, or other unusual reaction experienced during a session.
The business shall not be responsible for consequences resulting from the concealment or inaccurate disclosure of important health information.
6. Results of the Services
The business provides its services professionally and in accordance with the applicable scientific and professional standards.
The results of physiotherapy and rehabilitation services vary from person to person and depend on factors including the client’s health condition, attendance, compliance with instructions, and individual response.
For this reason, no guarantee can be given regarding a specific result or the completion of rehabilitation within a particular period.
Physiotherapy and related services do not replace emergency medical care. In the event of a medical emergency, the client must immediately contact a doctor or the appropriate emergency services.
7. Fees and Payments
The price of each service will be communicated before the service is provided and may vary depending on the type and duration of the session.
Payment may be made using the payment methods made available by the business. A lawful receipt or invoice will be issued for every payment.
Where a package of sessions is purchased, the number of sessions, validity period, and any specific conditions of use will be communicated before payment.
8. Personal Data and Confidentiality
The business collects only the information necessary for:
scheduling appointments;
communicating with the client;
safely providing the services;
maintaining the relevant professional records;
issuing lawful receipts and invoices.
Information concerning the client’s health and the progress of the sessions is treated as confidential and will not be disclosed to third parties unless disclosure is required by law, necessary to protect the client’s health, or authorised by the client.
Further information regarding the processing of personal data is provided in the website’s Privacy Policy.
9. Website Content
The information published on the website is provided for general informational purposes only.
It does not constitute a personal diagnosis, medical opinion, or individual rehabilitation programme and does not replace an assessment by an appropriately qualified healthcare professional.
Users should not begin or modify an exercise or rehabilitation programme based solely on general information published on the website.
10. Refusal or Discontinuation of Services
The business may refuse, postpone, or discontinue a session where:
insufficient information has been provided for the service to be delivered safely;
a prior medical assessment is required;
there is a risk to health or safety;
the client does not follow essential instructions;
the client demonstrates abusive, threatening, or otherwise inappropriate behaviour.
11. Applicable Law
These Terms are governed by Greek law.
In the event of a dispute, the parties will first attempt to resolve the matter amicably and out of court. Where this is not possible, the competent courts shall be those determined by Greek law.
The business reserves the right to amend these Terms where necessary due to changes in legislation or in the services provided.
Last updated: [publication date]
